Returns & Exchanges
At Hirotaka Jewelry, we strive for your complete satisfaction with our handcrafted pieces. If you are not entirely pleased with your purchase, we accept returns of unworn items in their original packaging within 14 days of delivery.
Initiate Return Request
Contact our customer concierge team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely place the jewelry in its original Hirotaka gift box and velvet pouch, ensuring all certificates of authenticity and tags are included.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking receipt for your records.
Quality Inspection and Refund
Once our artisans verify the item's condition, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing