Frequently Asked Questions
Everything you need to know about Hirotaka Jewelry
What materials are used in Hirotaka Jewelry?
All Hirotaka pieces are handcrafted in Japan using high-quality materials, primarily 10K or 18K yellow gold, sterling silver, and ethically sourced diamonds and gemstones.
How long does shipping take for online orders?
Orders are typically processed within 2-3 business days. Domestic shipping within Japan takes 1-2 days, while international shipping via DHL or FedEx usually arrives within 5-7 business days.
What is your return and exchange policy?
We accept returns or exchanges for unused items in their original packaging within 14 days of delivery. Please note that custom-made pieces and earrings are final sale for hygiene reasons.
Do you offer jewelry repair services?
Yes, we provide repair services for all Hirotaka products. Depending on the nature of the repair, fees and processing times may vary. Please contact our customer support with photos of your item for an assessment.
How should I care for my Hirotaka jewelry?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and harsh chemicals. Clean gently with a soft, lint-free cloth and store in a dry place, preferably in the provided jewelry box.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.